Refund Policy

Returns

CalVetSupply accepts returns for products that are defective due to manufacturing defects or workmanship issues.

Returns may also be accepted when a fulfillment error results in the wrong product being shipped to the customer.

Return Reporting Window

All return requests must be reported to our Customer Service Department within 48 hours of receiving the order.

Returned products must be received within 14 days of the original order receipt date.

All returns must be approved by Customer Service before the product is sent back.

Condition of Returned Items

Returned items must arrive in a condition that allows them to be resold.

Products that are not returned because of company error are the customer’s responsibility for return shipping costs.

Shipping Charges

Original shipping charges are non-refundable.

If an exchange creates a new order, the customer is responsible for any shipping charges connected with the replacement order unless the return is due to company error.

Company Error Returns

If a return is caused by company error, the customer will receive full credit for the product plus any approved return shipping cost paid by the customer.

Credit for company-error returns will be issued back to the customer’s original payment method.

When the correct product must be sent, it will be shipped to the customer without an additional shipping charge.

Cancellations

Cancelled orders may be subject to a 5% restocking fee based on the product ordered.

This fee may be deducted from the credit issued for the cancelled order.

Refused Packages

If an order is refused at delivery, the customer is responsible for the shipping cost required to return the package to our shipping department.

That return shipping cost may be deducted from the refund once the refused package is received back by our shipping department.

Damages, Shortages, and Missing Orders

Damaged items, shortages, or missing orders must be reported to Customer Service within 48 hours of receipt or expected delivery.

This includes packages that are not received within the guaranteed delivery time frame paid for by the customer.

CalVetSupply may replace a damaged item, shorted item, or missing order one time.

Refunds issued instead of replacement for damaged items, shortages, or missing orders are made at the company’s discretion and do not include shipping costs paid by the customer.

Damages, shortages, or missing orders reported after 48 hours may not be replaced.

Non-Returnable Items

Some products may not be eligible for return due to product type, storage

Some products may not be eligible for return due to product type, storage requirements, safety concerns, or shipping requirements.

Vaccines and perishable products cannot be returned.

Contact Us

To request a return, report a damaged item, report a shortage, or ask about anorder issue, please contact Customer Service before sending any item back.