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Shipping Information

ORDER PROCESSING TIMES

Orders normally ship in 1-3 business days. We stock thousands of top sellers in our warehouse. If the items you ordered are these top sellers, your order should ship by the next business day. The lower selling specialty products are ordered in from the manufacturers to ensure you receive only the freshest products. Although we generally have these items within 1 to 2 days, they can sometimes take up to 7 days for us to receive. We then promptly ship your order out when it is complete. We will notify you by email of any delays longer than 7 days.

IF YOUR ORDER CONTAINS PERISHABLE ITEMS THAT MUST BE SHIPPED ON ICE:

Fed Ex 2 Day Air orders are shipped Monday through Wednesday only, and must have a physical address for shipping, not a PO Box address. Overnight Air Orders are shipped Monday through Thursday only. If your order is placed after noon any of these days, it will be shipped the first day possible that will ensure a safe, timely delivery of your perishable items.

SHIPPING RATES

We offer low, reasonable shipping rates on USPS First Class Mail, USPS Priority Mail and Fed Ex Ground. Shipping options offered during checkout will depend upon the collective weight of the items ordered. You will have the option of choosing whichever shipping option you want from a drop down menu upon checking out. Please note that if you are not offered the USPS First Class Mail option, it is simply because your order is too heavy to ship that way. In that case, the next best, least expensive way you will be offered will be either Priority Mail, or Fed Ex Ground. You are also free to choose expedited Fed Ex air shipping if needed.

For heavier orders shipping to Hawaii and Alaska, please call our office for flat rate shipping quotes through USPS Priority Mail

As with our free ground shipping, USPS First Class Mail and USPS Priority Mail options do not apply to any orders containing perishable items that must ship by Fed Ex Air.  Fed Ex Air orders will be charged the appropriate rate reflected on the order form when the order is placed.

FREE SHIPPING OFFER

The Free Shipping offer applies to all orders of non-perishable products that total over $68.99 for non Cal Vet Club Members and $48.99 for Cal Vet Club Members that are being shipped to a contiguous United States address. Free shipping is sent via Fed Ex Ground or an alternate carrier of our choice. Free shipping does not apply to customers in AK, HI, PR or international destinations. Free Shipping orders can be shipped to physical addresses or P.O. Boxes. If you specify a PO Box on your order, and we need to ship your order through FedEx Ground, you will be contacted for your physical street address.In order to receive Free Shipping your order of non perishable products must total at least $68.99 for non Cal Vet Club Members and $48.99 for Cal Vet Club Members and you MUST choose the FREE SHIPPING option at checkout.

OTHER SHIPPING OPTIONS

We also offer Fed Ex Ground and 2 Day, 3 Day and Overnight Air. These rates can be given to you on the shopping cart after you choose the items you would like to purchase. Fed Ex packages are sent "no signature required" so unless we are advised by the customer not to do this, the customer takes responsibility for the package upon arrival. A signature may be required if the value of the package exceeds $300.00. Orders are shipped Monday through Friday only and require a physical address in order to assure proper delivery. Orders placed after noon Pacific time may not ship the same day. Should you require a quote for shipping on a particular product or order, please call our Customer Service Department at (800) 366-3047 or e-mail your request to help@calvetsupply.com.

VACCINE AND PERISHABLE ORDERS

Vaccines and all other perishable items DO NOT qualify for Free Shipping, USPS First Class Mail or USPS Priority Mail Shipping, as they must be shipped via Air on ice with insulated packaging. If Free Shipping, USPS First Class Mail, USPS Priority Mail Shipping is chosen for a vaccine or Perishable order, the Shipping Option will automatically be changed to 2 Day (Overnight only, no 2nd Day Air during the summer months) shipping with ice and an Insulated Packaging, and you will be charged accordingly.

INTERNATIONAL SHIPPING

We regret that we can no longer ship to addresses outside the U.S. due to customs restrictions. If you have someone in the U.S. that we can ship to, we will gladly ship your order to them and they can in turn forward your order to you. We apologize for any inconvenience and thank you for your understanding.

SHIPPING PERISHABLE ITEMS

Perishable items on our website are those items that need to be kept cold during shipment, thus requiring they be sent in an insulated freezer bag with sufficient ice packs. Whenever these items are ordered, only the Fed Ex 2 Day Air or Fed Ex Standard Overnight options will be offered for shipping. These are guaranteed shipments - if Fed Ex air shipments do not arrive within the guaranteed respectable time frames, due solely through the fault of Fed Ex, we will gladly refund or reship the order. Otherwise, as long as the 2 Day Air orders arrive in 2 business days and the Standard Overnight orders arrive within 1 business day, there are no returns, refunds or credits issued for perishable items. Also, by Federal mandated laws, vaccines cannot be returned for any reason.

During the hot summer months (June through Mid-Sept), all perishable orders MUST be shipped FedEx Overnight.

DETERMINING SHIPPING COSTS

You can determine the cost of shipping on any order by choosing the products you want to purchase, going to the shopping cart supplying your zip code where requested. You can then choose the shipping options offered for that order from the drop down menu, click on "calculate shipping" and be shown the shipping amounts for each option you choose

For heavier orders shipping to Hawaii and Alaska, please call our office for flat rate shipping quotes through USPS Priority Mail
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